Computer Will Not Shut Down

[tkcomer]

Hey all. Problems again. Computer will not shut down. This weekend I went to a web site and Firefox said I needed a plug-in to display the web site. It wanted I-tunes. I did a manual install and all the web site did was play music. Whoopee. Since that time, the ‘puter has acted flaky. I can tell it has slowed down considerably on some tasks. I un-installed I-tunes and now the ‘puter will not shut down. Firefox does not show an extension for I-tunes. When I tell the ‘puter to shut down, the blue “Windows is shutting down” screen comes up, but nothing happens. I have to turn the ‘puter off manually.. I tried to use the system restore, even in safe mode, and it will not restore to any past point. Of course when I took out I-tunes, that window popped up about certain files being associated with other files and I clicked on yes to all. Do you think a Windows repair will fix this? The last time I tried that with a problem, it wrecked the ‘puter. Or has someone else had the same problem and they know of a fix.

[Foxy]

I am not sure if this helps. But I had the same kind of problem, eventually I had to take it to TCS, and had to have the whole thing reformatted.
I had Windows Repair, and that was the biggest source of the problem. It is a Beta program, which means you are the guinea pig.
And "System Restore" I have always been taught is REALLY bad to have turned on. If you have a virus it hides there, and so when you remove the virus and at any point after that you use restore, BAM you get hit with the virus again. Basically you "restored" the virus.
So I have always turned restore off.
Glad to know I am not the only one with 'puter issues.. seems like this laptop is always having something wrong with it.
TCS has saved her each time. Couldn't be here with them!!

[kcredden]

I think that's the best idea too, TK: Ask Chuck to look at it. This sort of problem is a nightmare to fix, without a full reinstall (ug). Sorry I can't even recommend any preventions for this too.

[tkcomer]

I can format out and start over, just didn’t want to do that if there was another solution. I save all my stuff on a second hard drive. I just absolutely hate downloading all those updates and the resets that go with them. I’ll try a Windows repair first. Although that made things worse the last time.

[tkcomer]

Found it! When I went to save the music I had bought on Yahoo! Music, it said I need a Windows Media Player hotfix on digital rights management and license management. Installed the hotfix and the computer is acting normally again. Resets just fine now. I’m still not sure what I-tunes did or what exactly happened or why I couldn’t use system restore. At least I didn’t have to go through that dreadful Windows re-install crap again.